CannedResponses
Search CannedResponses
Search and list CannedResponse records with filtering, sorting, and pagination.
GET
A CannedResponse is a reusable message template, known as a Message Macro in the Nexudus UI (Admin Panel > CRM > Message Macros).
Message macros can be sent directly to customers or used alongside reminders to automate communication. They support dynamic tokens — placeholders such as
Customer tokens (always available):
User / account tokens (always available when the customer has a portal access / user account):
Message-macro-specific tokens:
Delivery tokens (resolved from the customer’s oldest uncollected delivery, if any):
Product tokens (available when the macro is sent alongside a product purchase —
Booking tokens (available when the product purchase is linked to a booking):
\{salutation\} — that Nexudus automatically replaces with live data from your account when the message is delivered.
Message macros are available across all locations in a network, regardless of which location created them.
Supported tokens
Location tokens (always available):| Token | Description |
|---|---|
\{businessname\} / \{locationName\} | Location name |
\{businessphone\} | Location phone |
\{businesscontactphone\} | Location phone or contact phone |
\{businesscontactweb\} | Location web contact |
\{businessaddress\} | Location address |
\{businessemail\} | Location email contact |
\{businessid\} | Location ID |
\{businessurl\} | Location public URL |
\{businessavatar\} | Location logo URL |
\{businessbanner\} | Location banner URL |
\{logoImage\} | Location logo as an HTML <img> tag |
\{timezone\} | Location timezone |
\{date\} | Current date in location timezone |
\{time\} | Current time in location timezone |
\{yesterday\} | Yesterday’s date |
\{tomorrow\} | Tomorrow’s date |
\{terms\} | Terms & conditions (rendered from Markdown) |
\{iosurl\} | iOS app URL |
\{androidurl\} | Android app URL |
\{serviceurl\} | Dashboard URL |
\{unsubscribeurl\} | Unsubscribe URL |
| (custom fields) | Any Business custom fields |
| Token | Description |
|---|---|
\{firstname\} | Customer first name |
\{fullname\} | Customer full name |
\{salutation\} | Customer salutation |
\{email\} / \{username\} | Customer email |
\{coworkerid\} | Customer ID |
\{coworkerguid\} | Customer GUID |
\{homebusiness\} | Customer’s home location name |
\{companyname\} / \{companyName\} | Company name |
\{phone\} | Mobile phone or landline |
\{address\} | Address |
\{postcode\} | Post code |
\{cityname\} | City |
\{state\} | State |
\{billingname\} / \{billingName\} | Billing name |
\{billingadress\} | Billing address |
\{billingcityname\} | Billing city |
\{billingpostcode\} | Billing post code |
\{billingstate\} | Billing state |
\{accesscardid\} / \{accessCardId\} | Access card ID / pincode |
\{accesscardtag\} | Access card tag |
\{accesspincode\} | Access PIN code |
\{cardNumber\} | Card number |
\{keyFobNumber\} | Key fob number |
\{tariffname\} | Current pricing plan name |
\{tariffprice\} | Current pricing plan price |
\{nexttariffname\} | Next pricing plan name |
\{nexttariffprice\} | Next pricing plan price |
\{contractnotes\} | Contract notes |
\{cancellationdate\} | Contract cancellation date |
\{nextinvoicedate\} | Next invoice date |
\{invoicedperiod\} | Invoiced period date |
\{contracterm\} | Contract term end date |
\{desks\} | Assigned desks (comma-separated) |
\{generalterms\} | General terms & conditions |
\{contracterms\} | Contract terms & conditions |
\{teamNames\} | Team names (comma-separated) |
\{custom1\} – \{custom30\} | Legacy custom fields 1–30 |
\{coworkerurl\} | Admin URL for the customer |
\{coworkerpublicurl\} | Public profile URL |
\{coworkerprofileurl\} | Customer profile admin URL |
\{coworkercontractsurl\} | Customer contracts admin URL |
\{coworkermessagesurl\} | Customer messages admin URL |
\{coworkerproductssurl\} | Customer products admin URL |
\{coworkerproposalsurl\} | Customer proposals admin URL |
\{gocardlesssignupurl\} | Direct debit signup URL |
\{teamsignuplink\} | Team signup link |
| (custom fields) | Any Coworker custom fields |
| Token | Description |
|---|---|
\{userid\} | User ID |
\{passportnumber\} | Passport number |
\{password\} | Temporary password (only during password reset) |
\{useraccesstoken\} | User access token |
\{activateurl\} | Account activation URL |
\{loginurl\} | Login URL |
\{magiclink\} | Magic link for passwordless login |
\{resetpasswordurl\} | Reset password URL |
\{unpaidinvoicescount\} | Number of unpaid invoices |
\{unpaidinvoicenumbers\} | Unpaid invoice numbers (comma-separated) |
\{unpaidinvoicestotal\} | Unpaid invoices total amount |
\{dueinvoicescount\} | Number of overdue invoices |
\{dueinvoicenumbers\} | Overdue invoice numbers (comma-separated) |
\{dueinvoicestotal\} | Overdue invoices total amount |
\{earliestduedate\} | Earliest due date across unpaid invoices |
| Token | Description |
|---|---|
\{nextbillingdate\} | Next tariff billing date |
\{priceplan\} | Active pricing plan names (comma-separated, all contracts) |
\{nextpriceplan\} | Next pricing plan names (comma-separated) |
\{priceplanprice\} | Total cost of active pricing plans (formatted in location currency) |
\{nextpriceplanprice\} | Total cost of next pricing plans |
\{maincontractpriceplan\} | Main contract pricing plan name |
\{maincontractprice\} | Main contract price |
\{maincontractbillingdate\} | Main contract renewal / billing date |
\{maincontractstartdate\} | Main contract start date |
\{deliverytable\} | HTML table of uncollected deliveries (location, name, date, notes) |
| Token | Description |
|---|---|
\{deliveryreference\} / \{deliveryname\} | Delivery name |
\{deliverycreatedon\} | Delivery creation date (full format) |
\{deliverylocation\} | Delivery location |
\{deliverynotes\} | Delivery notes |
\{deliveryfileurl\} | Delivery label image URL |
\{deliveryqrcode\} | Delivery QR code URL |
\{deliverycode128\} | Delivery barcode (Code 128) URL |
CoworkerProduct or BookingProduct):
| Token | Description |
|---|---|
\{productname\} | Product name |
\{productid\} | Product ID |
\{productstocklevel\} | Current stock level |
\{productstockalertlevel\} | Stock alert level |
\{product\} | ”Qty x Product Name” |
\{price\} | Product price (formatted in location currency) |
\{notes\} | Purchase notes |
| (custom fields) | Any Product custom fields |
| Token | Description |
|---|---|
\{bookingId\} | Booking ID |
\{bookingNumber\} | Booking number (zero-padded) |
\{bookingUniqueId\} | Booking GUID |
\{bookingDurationInMinutes\} | Booking duration in minutes |
\{resourceId\} | Resource ID |
\{resourceName\} | Resource name |
\{resourceDescription\} | Resource description |
\{resourcetype\} | Resource type name |
\{fromTime\} | Booking start date/time |
\{toTime\} | Booking end date/time |
\{desk\} | Desk name (or location name if none) |
\{desknotes\} | Desk notes |
\{confirmationContent\} | Resource email confirmation content |
\{bookingTerminateUrl\} | Booking cancellation URL |
\{accesstoken\} | Booking access code |
\{price\} | Estimated booking cost (overrides product price) |
\{pricewithcredits\} | Estimated cost after credits |
\{additionals\} | Booking add-on products |
\{additionals_with_description\} | Add-on products with descriptions |
\{products\} | Product list (HTML formatted) |
\{notes\} | Booking notes |
| (custom fields) | Any Booking custom fields |
Authentication
This endpoint requires OAuth2 authentication. Include a valid bearer token in the
Authorization header.
The authenticated user must be a full unrestricted administrator or have the CannedResponse-List role.Query Parameters
Pagination & Sorting
The page number to retrieve.
The number of records per page.
The property name to sort results by (e.g.
Name, CreatedOn).Sort direction.
1 for ascending, -1 for descending.Filters
Filter by Business Id.
Filter by location name.
Filter by name of the message macro.
Filter by subject line shown in the customer’s inbox when the message macro is delivered.
Filter by body of the message macro; supports dynamic tokens (e.g. {salutations}) that Nexudus replaces with live data when the message is sent.
Range Filters
Filter records created on or after this date. Format:
YYYY-MM-DDTHH:mm.Filter records created on or before this date. Format:
YYYY-MM-DDTHH:mm.Filter records updated on or after this date. Format:
YYYY-MM-DDTHH:mm.Filter records updated on or before this date. Format:
YYYY-MM-DDTHH:mm.Code Examples
Simple listing
Filtering by Name
Range filters
Response
200
The list of CannedResponse records matching the query. See the Get one CannedResponse endpoint for the full list of properties returned for each record.
Current page number.
Number of records per page.
The field used for sorting.
The sort direction (
1 = ascending, -1 = descending).Index of the first item on the current page.
Index of the last item on the current page.
Total number of matching records across all pages.
Total number of pages.
Whether there is a next page of results.
Whether there is a previous page of results.
Example Response