Skip to main content
GET
/
api
/
support
/
helpdeskmessages
/
?id=[
{id1}
,
{id2}
,
{id3}
]
Fetch several HelpDeskMessage records in a single request by passing their Ids as a comma-separated list enclosed in square brackets.

​
Authentication

This endpoint requires OAuth2 authentication. Include a valid bearer token in the Authorization header. The authenticated user must be a full unrestricted administrator or have the HelpDeskMessage-Read role.

​
Query Parameters

​
id
integer[]
required
A comma-separated list of HelpDeskMessage Ids enclosed in square brackets, e.g. [123,456,789].

​
Code Examples

curl -X GET \
  "https://spaces.nexudus.com/api/support/helpdeskmessages/?id=[87654321,87654322,87654323]" \
  -H "Authorization: Bearer YOUR_TOKEN"

​
Response

​
200

Returns an array of HelpDeskMessage records. Each record has the same structure as the response from the Get one HelpDeskMessage endpoint.
Example Response
[
  {
    "BusinessId": 0,
    "CoworkerId": 0,
    "CoworkerFullName": null,
    "HelpDeskDepartmentId": null,
    "HelpDeskDepartmentName": null,
    "Subject": "",
    "MessageText": "",
    "Priority": 0,
    "AiProcessingResult": 0,
    "Closed": false,
    "ClosedOn": null,
    "OwnerId": null,
    "OwnerFullName": null,
    "ImageFileName": null,
    "NewImageUrl": null,
    "ClearImageFile": null,
    "FirstResponseTimeInMinutes": null,
    "Id": 87654321,
    "UpdatedOn": "2025-01-15T10:30:00Z",
    "CreatedOn": "2025-01-10T08:00:00Z",
    "UniqueId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
    "UpdatedBy": "admin@example.com",
    "IsNew": false,
    "SystemId": null,
    "ToStringText": "HelpDeskMessage Example",
    "LocalizationDetails": null,
    "CustomFields": null
  }
]