Skip to main content
POST
/
api
/
public
/
helpdesk
/
messages

​
Create Help Desk Message

Submits a new support ticket to the help desk. The message is assigned to the operator’s configured department or default queue.

​
Authentication

Requires a valid customer bearer token.

​
Request Body

​
Subject
string
required
Subject line for the support ticket.
​
MessageText
string
required
Full description of the issue or request.
​
DepartmentId
number
Optional department ID to route the ticket. See the departments endpoint.

​
Response

Returns a 200 OK on success with the created message details.

​
Examples

​
Create a ticket

POST /api/public/helpdesk/messages
Authorization: Bearer {token}
Content-Type: application/json

{
  "Subject": "Wi-Fi not working",
  "MessageText": "The Wi-Fi on the 2nd floor has been down since this morning.",
  "DepartmentId": 3
}

​
TypeScript Integration

import endpoints from '@/api/endpoints'

await httpClient.post(endpoints.helpDesk.create, {
  Subject: 'Wi-Fi not working',
  MessageText: 'The Wi-Fi on the 2nd floor has been down since this morning.',
  DepartmentId: 3,
})