Required roles
- HelpDeskMessage-*
Learn more about Help Desk Messages in our Knowledge Base.
Properties
| Property | Type | Required | Information |
|---|---|---|---|
| BusinessId | int | Yes | |
| CoworkerId | int | Yes | |
| CoworkerFullName | string | No | Read-only |
| HelpDeskDepartmentId | int | No | |
| HelpDeskDepartmentName | string | No | Read-only |
| Subject | string | Yes | |
| MessageText | string | Yes | |
| Priority | enum | No | Valid values |
| AiProcessingResult | enum | No | Valid values |
| Closed | boolean | No | |
| ClosedOn | timestamp | No | |
| OwnerId | int | No | |
| OwnerFullName | string | No | Read-only |
| FirstResponseTimeInMinutes | int | No | |
| ImageFileName | string | No | |
| Id | int | Yes | Read-only |
| UpdatedOn | timestamp | No | Read-only |
| CreatedOn | timestamp | No | Read-only |
| UniqueId | string | No | Read-only |
| SystemId | string | No |
Related records
| Property | Record type |
|---|---|
| BusinessId | Business |
| CoworkerId | Coworker |
| HelpDeskDepartmentId | HelpDeskDepartment |
| OwnerId | User |