HelpDeskMessage

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Required roles

HelpDeskMessage-*

Learn more about Help Desk Messages in our Knowledge Base.

Properties

Property	Type	Required	Information
BusinessId	int	Yes
CoworkerId	int	Yes
CoworkerFullName	string	No	Read-only
HelpDeskDepartmentId	int	No
HelpDeskDepartmentName	string	No	Read-only
Subject	string	Yes
MessageText	string	Yes
Priority	enum	No	Valid values
AiProcessingResult	enum	No	Valid values
Closed	boolean	No
ClosedOn	timestamp	No
OwnerId	int	No
OwnerFullName	string	No	Read-only
FirstResponseTimeInMinutes	int	No
ImageFileName	string	No
Id	int	Yes	Read-only
UpdatedOn	timestamp	No	Read-only
CreatedOn	timestamp	No	Read-only
UniqueId	string	No	Read-only
SystemId	string	No