HelpDeskMessage

📘

Required roles

  • HelpDeskMessage-*

Learn more about Help Desk Messages in our Knowledge Base.

Properties

Property

Type

Required

Information

BusinessId

int

Yes

CoworkerId

int

Yes

CoworkerFullName

string

No

Read-only

HelpDeskDepartmentId

int

No

HelpDeskDepartmentName

string

No

Read-only

Subject

string

Yes

MessageText

string

Yes

Priority

enum

No

Valid values

AiProcessingResult

enum

No

Valid values

Closed

boolean

No

ClosedOn

timestamp

No

OwnerId

int

No

OwnerFullName

string

No

Read-only

FirstResponseTimeInMinutes

int

No

ImageFileName

string

No

Id

int

Yes

Read-only

UpdatedOn

timestamp

No

Read-only

CreatedOn

timestamp

No

Read-only

UniqueId

string

No

Read-only

SystemId

string

No

Related records

Property

Record type

BusinessId

Business

CoworkerId

Coworker

HelpDeskDepartmentId

HelpDeskDepartment

OwnerId

User