Conversion Tracking

Conversion tracking connects a chat conversation to a real business outcome — a tour scheduled, a membership signed, or a day pass bought. Every conversion is stored in Nexudus and visible in the AI Conversations list.

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How session IDs work

Every conversation has a unique session ID — a long random identifier generated when the chat window opens. This ID is automatically embedded in every call-to-action link the AI generates:

• Day pass purchase links
• Membership plan sign-up / checkout links
• Private office tour request links

When a person follows one of these links and completes the action, the session ID travels with them through checkout or the tour form. Nexudus uses it to look up the originating chat session and stores the outcome against that session’s messages.

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Tours / Visitor conversions

What triggers it: A prospect clicks “Request a tour for [Office]” from the AI’s private office response and submits the tour request form. What Nexudus records: A new Visitor record is created (or an existing one is updated) with the chat session ID stored in its custom fields. Where you see it: The AI Conversations list shows a “Tour booked” badge (lavender) linking to the Visitor record. The Visitor record itself also shows the full AI conversation that led to the tour.

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Contract / sign-up conversions

What triggers it: A prospect clicks “Sign up for [Plan]” from the AI’s membership plan response and completes checkout. What Nexudus records:

• A CoworkerContract record is created and linked to the session.
• If the person was not already in Nexudus, a new Coworker (customer) record is also created and linked.

Where you see it: The conversation row shows a “Contract created” badge (blue) and, if applicable, a “Customer created” badge (green).

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Day pass conversions

What triggers it: A member or visitor clicks “Get a day pass” from the AI’s day pass response and completes the purchase. What Nexudus records: A CoworkerProduct record is created and linked to the session. Where you see it: The conversation row shows a “Day pass purchased” badge (peach).

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Conversion summary

A single conversation can produce multiple badges — for example, a new prospect who signs up for a membership generates both a “Customer created” and a “Contract created” badge.