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Password Reset

The password reset page is step two of the recovery flow. Members arrive here by clicking the reset link in their email. The link contains a secure token that authenticates the request.
Password Reset page

Flow

  1. Member clicks the reset link from their email — the URL contains a JWT token.
  2. The page decodes the token and extracts the member’s email address, displaying it in a read-only field.
  3. Member enters a new password that meets strength requirements.
  4. Clicks Reset password.
  5. A success message confirms the password was changed.
  6. Member navigates Back to sign in to log in with their new password.

Token validation

The page performs several checks on the JWT token:
CheckBehaviour if failed
Token missingRedirects to login
Token malformed / invalidRedirects to login
Token expiredRedirects to login
If any check fails, the member is silently redirected to the sign-in page where they can start the recovery process again.

Password requirements

The new password must meet the strength rules defined by your location’s validation schema. Members see real-time feedback as they type. A show/hide toggle is available for the password field.

Page layout

SideContent
Left”Real Time Sync” illustration (hidden on mobile)
RightEmail display (read-only), password field, and submit button
The business logo and primary colour theme are applied from your location settings.