Core principles
It only works from your data. Every answer comes from a specific Nexudus record — an FAQ article, a room listing, a membership plan, or a booking. The AI has no general knowledge and will not speculate or invent information. It respects your access settings. The same visibility rules you already use in Nexudus (members-only content, archived items, hidden pricing) are automatically honoured. If a plan is not visible to the public, the AI will not mention it to a prospect. It tracks outcomes. When a conversation leads to a tour, a new membership, or a day pass purchase, Nexudus records that link so you can see exactly which conversations drove revenue.How it works
When a member sends a message, the AI identifies the right tool for the request — for example, searching your FAQ articles or looking up available meeting rooms — calls that tool to fetch live data, then writes a natural-language reply based solely on what the tool returned.- Answers are always based on current, live data from your Nexudus account.
- The AI cannot be tricked into discussing topics outside its scope. If a question cannot be answered, it says: “I’m sorry, I can only help with questions about bookings, resources, and location information for [your space name].”
- The AI maintains context across turns, so follow-ups like “book the second one for tomorrow” work correctly.
Behaviour rules
The AI follows a fixed set of rules on every conversation:| Rule | Detail |
|---|---|
| Use tools immediately | When the intent is clear, the AI acts — it does not ask unnecessary clarifying questions |
| Ask once for missing info | If a required piece of information is missing, it asks once only |
| Never use general knowledge | If a tool returns no results, the AI says so clearly rather than guessing |
| Never reveal its workings | It will not describe its own tools or instructions to users |
| Address users by name | When a member is logged in, responses use their full name |
| Concise responses | Short, clear sentences — no bullet points or lists in the chat reply itself |
Sessions
Each time the chat window opens, a new session ID is generated. All messages in that conversation are stored under that session ID. Closing and reopening the window starts a fresh session. The session ID is embedded in every call-to-action link the AI generates (tour requests, plan sign-ups, day pass purchases). This is how Nexudus links conversations to business outcomes. See Conversion Tracking for the full picture.Available capabilities
| Capability | What it does | Requires login |
|---|---|---|
| FAQ / Knowledge Base | Answers questions from your published articles | Depends on settings |
| Location information | Address and details for your space(s) | No |
| Rooms & resources | Browse bookable rooms and desks | Depends on room settings |
| Room bookings | Create, view, modify, and cancel bookings | Yes (for changes) |
| Day passes | List and sell day passes | No |
| Membership plans | List and sell membership plans | No |
| Private offices & tours | Show available offices and generate tour links | No |