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Overview

Custom domain setup allows you to use your own domain name (like members.mydomain.com) for your Members Portal instead of the default Néxudus subdomain. This provides a more professional, branded experience for your members and maintains consistency with your overall brand identity.

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Purpose

By default, your Members Portal is accessible through a Néxudus subdomain (like yourspace.Néxudus.site). Custom domains solve several business challenges:
  • Brand consistency: Keep your members within your brand ecosystem rather than directing them to a third-party domain
  • Professional appearance: Custom domains appear more trustworthy and established to potential members
  • SEO benefits: Domain authority remains with your organization
  • Member confidence: Members feel more secure accessing services through your own domain
This feature is primarily designed for coworking operators who want to maintain their brand identity throughout the entire member experience.

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Setup Process

Basic Setup

Configure domain name and basic settings through the dashboard interface.

SSL & DNS Configuration

Set up SSL certificates and configure DNS records for domain verification.

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Basic Configuration

1

Access Domain Settings

Navigate to Settings > Website > Domain in your dashboard to begin custom domain configuration.
2

Add Domain Details

  • Name: Internal reference name for the domain (not visible to users) - Domain: Your custom domain URL (e.g., members.mydomain.com) -Active status: Toggle to enable/disable the domain The domain automatically includes SSL proxy functionality when created.
3

Save Configuration

Save your domain configuration to begin the verification process. The system will start checking DNS configuration and SSL certificate requirements.

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SSL and DNS Verification

The setup process differs depending on your Néxudus hosting configuration:
For locations running on version 5 of the members portal, the system provides automated SSL certificate generation and detailed DNS configuration guidance.

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DNS Configuration Requirements

Once you save your domain, the system displays the required DNS records:
Record TypeName/HostValue/Points to
CNAMEYour subdomain (e.g., members)Value provided by the system
A@ or your apex domain (e.g., mydomain.com)IP address provided by the system
DNS records must match exactly as provided. Any discrepancies will prevent SSL certificate generation and domain verification.

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SSL Certificate Process

The system automatically handles SSL certificate generation through this workflow:
  1. DNS Verification: System checks that your DNS records point correctly to Néxudus servers
  2. Certificate Request: Automatic SSL certificate request is initiated
  3. Certificate Issuance: Certificate is generated and deployed
  4. Domain Activation: Your custom domain becomes fully functional
The verification process typically takes a few minutes to several hours, depending on DNS propagation times.

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Status Monitoring

The interface provides real-time status updates:
  • Domain Status: Shows whether DNS records are properly configured
  • SSL Certificate Status: Indicates certificate generation progress
  • Ready to Use: Confirmation when the domain is fully operational

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Troubleshooting Common Issues

  • Certificate Pending: Usually indicates DNS records are not yet properly configured or propagated
  • Domain Misconfigured: DNS records don’t match the required values exactly
Use nslookup, ping or online DNS checking tools to verify your DNS records are properly configured before contacting support.